Features, Specs & Trims: 2020 Honda CR-V

I’ve now had several experiences with Gallatin Honda, and unfortunately the pattern has been consistently negative. My most recent visit confirmed what my family and I have felt before: the customer service and atmosphere are not welcoming. I had an appointment scheduled for 11 AM and arrived at 11:20. Even with that small delay, my grandparents and I waited almost an hour before our salesperson greeted us, and then waited again until noon before being helped. The energy felt off, and the atmosphere was uncomfortable — especially with the managers sitting in a glass office overlooking the showroom. It genuinely felt like we were being watched rather than welcomed. This wasn’t my first concerning experience here. I accompanied a friend who was pressured to buy a car he had already said he wasn’t ready for. A salesperson told him, “You’re a big boy, time to start making big boy purchases,” which felt unprofessional and disrespectful. Another time, my sister found a car online with a listed discount, but when we arrived, the dealership refused to honor the price advertised on their own website. They even suggested my grandmother was “getting upset,” which felt dismissive and unnecessary. The atmosphere felt tense, and none of us felt welcomed or acknowledged. It was disappointing, especially compared to other dealerships where the customer service was warm and attentive. I’m sharing this in hopes that the dealership can improve the experience for future customers.