Open Today Sales: 9 AM-8 PM
At Gallatin Honda, we know how great our customers are, so we decided to show you! Whether you are buying a vehicle from us, or simply getting your vehicle serviced, we appreciate your continued business with us. Take a look at some of our happy customers, and what they are saying!
I’ve now had several experiences with Gallatin Honda, and unfortunately the pattern has been consistently negative. My most recent visit confirmed what my family and I have felt before: the customer service and atmosphere are not welcoming.
I had an appointment scheduled for 11 AM and arrived at 11:20. Even with that small delay, my grandparents and I waited almost an hour before our salesperson greeted us, and then waited again until noon before being helped. The energy felt off, and the atmosphere was uncomfortable — especially with the managers sitting in a glass office overlooking the showroom. It genuinely felt like ... Read More Full review text opened.DealerRater - Apr 24, 2026
I’ve now had several experiences with Gallatin Honda, and unfortunately the pattern has been consistently negative. My most recent visit confirmed what my family and I have felt before: the customer service and atmosphere are not welcoming.
I had an appointment scheduled for 11 AM and arrived at 11:20. Even with that small delay, my grandparents and I waited almost an hour before our salesperson greeted us, and then waited again until noon before being helped. The energy felt off, and the atmosphere was uncomfortable — especially with the managers sitting in a glass office overlooking the showroom. It genuinely felt like we were being watched rather than welcomed.
This wasn’t my first concerning experience here. I accompanied a friend who was pressured to buy a car he had already said he wasn’t ready for. A salesperson told him, “You’re a big boy, time to start making big boy purchases,” which felt unprofessional and disrespectful. Another time, my sister found a car online with a listed discount, but when we arrived, the dealership refused to honor the price advertised on their own website. They even suggested my grandmother was “getting upset,” which felt dismissive and unnecessary.
The atmosphere felt tense, and none of us felt welcomed or acknowledged. It was disappointing, especially compared to other dealerships where the customer service was warm and attentive. I’m sharing this in hopes that the dealership can improve the experience for future customers.
I had my vehicle serviced on 10/30/25 by Robert Brady Holt: He was exceptional! Nr. Holt went over everything with me that had been done on my vehicle and what to expect next time. I will definitely be back! Happy customer 😀
Anna and the crew have been awesome. Unfortunately today is her last. The other guys are also great. The parts department is also stellar.
We recently bought a 2022 Honda Pilot from this dealer. Our experience was wonderful especially compared to our experience with the Toyota dealer. The sales people at Gallatin Honda were patient and professional. They bent over backwards to provide for us a very good deal. We are very satisfied and would recommend them to everyone.
This location has a wonderful service department. Everyone is nice and helpful. They will take good care of you and your vehicle.
We purchased a new Honda Odysessy 6 months ago and this summer the AC was not working as expected especially for a new vehicle under warranty: The service department only tested the thermometer never considering that perhaps the issue was with the actual thermometer. They didn’t perform diagnostic testing and didn’t manually assess the issue we were experiencing. This was a frustrating experience and they left us without resolution so another appointment will likely be scheduled and another half a day wasted.
I waited over two hours for a diagnostic problem which never was found. Not happy.
Waited two hours and a half for a diagnostic review and they could not find a thing.
Brandon in Sales and Heather in Financing were absolutely amazing to work with. They answered every question I had and did their best to make sure I had a car in the timeframe I wanted and ensured I had the best deal possible (which is hard to do during this time). Heather went above and beyond with helping me with financing, and making the experience actually great and enjoyable. I will be recommending them to everyone!
My Honda 2005 CR-V was in for first time service. Service Advisor Josh England greeted me and addressed all of my vehicle’s needs. Josh along with Honda Manager AJ Becquet reviewed what was required & then did a complete review to ensure that the necessary service was completed. My service advisor Josh was on top of everything. He & AJ made sure that I received exactly what I was looking for. Great results like this will always bring me back for additional service.
Excellent service! Brandon, Justin, and Heather were all SO helpful and efficient. Made buying our new car quick and easy!
Honest place with honest service. Their service department truly cares about the customer.
DON’T BUY FROM THIS LOCATION!! They will tell you anything you want to hear just to make a sale. I live in Nashville and bought my car in Gallatin as they had the color I wanted. I made sure to ask the salesman if I would be able to take my car to a different Honda location to get serviced/oil changes and it still be covered until my warranty. He assured me that it would still be covered at another Honda location. Fast forward a couple of months and I go to make my appointment for an oil ... Read More Full review text opened.Google - Sep 30, 2022
DON’T BUY FROM THIS LOCATION!! They will tell you anything you want to hear just to make a sale. I live in Nashville and bought my car in Gallatin as they had the color I wanted. I made sure to ask the salesman if I would be able to take my car to a different Honda location to get serviced/oil changes and it still be covered until my warranty. He assured me that it would still be covered at another Honda location. Fast forward a couple of months and I go to make my appointment for an oil change. Come to find out, there is no service warranty for 2022 models, only 2023. This salesman knew this but decided to tell me what I wanted to hear just so he could make a sale. I mean, I get it, being a car salesman has to be one of the worst jobs in the world and they aren’t doing too well, but that doesn’t mean you should lie to a customer. I reached out to his supervisor Justin, who proceeded to tell me I was rude.. as if I had no reason to be. I love Honda’s but I would not recommend this location at all.
Thank you Olivian and Heather for an awesome car buying experience!! This is a great dealership!
I bought my car on May 13th on June 6th the transmission went out completely, took it in they had it a week, supposedly put a new one in, a week later after I got it back it went out again. Towed it in again got it back and it went out again a week later, finally the third time it was fixed. The driver side door handle was broken and I was not made aware of this until the papers were signed and I was fixing to drive it off the lot, after 2 months it completely broke and I'... Read More Full review text opened.Google - Sep 15, 2022
I bought my car on May 13th on June 6th the transmission went out completely, took it in they had it a week, supposedly put a new one in, a week later after I got it back it went out again. Towed it in again got it back and it went out again a week later, finally the third time it was fixed. The driver side door handle was broken and I was not made aware of this until the papers were signed and I was fixing to drive it off the lot, after 2 months it completely broke and I'm not able to open the door from the driver side.i called my salesman the day after I bought it and requested that they fix it and they refused to do it and if continually refused to do it.
Wow. This dealership has been awesome. We’ve worked with several other dealerships in the past and the experience at Gallatin Honda has been night and day different—in the best way. We’ve had terrible, mediocre, and okay experiences at other places but so far, every experience (from a phone call to a full service) has been top notch here.
We bought our van at a different location so I have no experience with the sales team to speak of but the service dept is OUTSTANDING! They are responsive, communicative, helpful, fast, efficient, and kind. If you wait there, ... Read More Full review text opened.Google - Aug 17, 2022
Wow. This dealership has been awesome. We’ve worked with several other dealerships in the past and the experience at Gallatin Honda has been night and day different—in the best way. We’ve had terrible, mediocre, and okay experiences at other places but so far, every experience (from a phone call to a full service) has been top notch here.
We bought our van at a different location so I have no experience with the sales team to speak of but the service dept is OUTSTANDING! They are responsive, communicative, helpful, fast, efficient, and kind. If you wait there, the place is clean and comfortable even offering free snacks and drinks. But when I couldn’t stay there (We have three children—in car seats) they went above and beyond to provide (timely & safe) rides for pick and drop off. Josh, Keith, and Collin were all so kind and helpful. We def recommend this dealership!!
My nephew visited Gallatin Honda on July 23, 2022 to purchase a used Accord...was informed that if he didn't finance with their lenders, the car would be $1200 more....this is not disclosed on their website............................buyer beware
My battery died in the parking lot at Gallatin Honda. The service advisor jumped the car off and I drove it inside the service lane. I told him it was probably the battery. He said it was out of warranty and would be $160.00 to replace. After waiting over an hour and a half the car was finally ready. They charged me 39.95 to replace the battery and %26.02 for (shop supplies). I asked why i was charged shop supplies and he said they did that on all tickets. A battery takes two nuts and two cables to remove. No shop supplies used ... Read More Full review text opened.DealerRater - Jul 21, 2022
My battery died in the parking lot at Gallatin Honda. The service advisor jumped the car off and I drove it inside the service lane. I told him it was probably the battery. He said it was out of warranty and would be $160.00 to replace. After waiting over an hour and a half the car was finally ready. They charged me 39.95 to replace the battery and %26.02 for (shop supplies). I asked why i was charged shop supplies and he said they did that on all tickets. A battery takes two nuts and two cables to remove. No shop supplies used or needed. then he said it was to pay to have the battery picked up for recycling. i asked him if I bought one over the counter would I [pay that? He said probably. That is not true. I will not recommend this service department to anyone.
Great Place to shop for a car, nice people too. Lucas is very helpful to find the car that I liked. The Finance Manager is an amazing person. My experience yesterday was great. I’m happy with my new pretty car and I’m happy about the customer service they have provided
My salesman Olivian was patient, helpful, honest , knowledgeable, professional and personable from the minute I walked onto the lot the first time. Although it was the first driving the CRV I had done extensive research online on the best price point for me. I did not intend to buy on this day. I drove 37 miles back and an additional 25 to see their offer. The young man who greeted me was not interested in making a sale because he stated that he could not negotiate on the MSRP and never asked about my trade in which could have made the difference. ... Read More Full review text opened.Google - Jun 5, 2022
My salesman Olivian was patient, helpful, honest , knowledgeable, professional and personable from the minute I walked onto the lot the first time. Although it was the first driving the CRV I had done extensive research online on the best price point for me. I did not intend to buy on this day. I drove 37 miles back and an additional 25 to see their offer. The young man who greeted me was not interested in making a sale because he stated that he could not negotiate on the MSRP and never asked about my trade in which could have made the difference. The scarce selections was thousands more, a year older and more than double the miles so I left after ten minutes. I drove back to Gallatin Honda after emptying the contents of my car because I was determined not to miss this deal. While in route, I called Olivian to prepare him for the sale. He was very attentive to our needs while we were waiting to finalize the paperwork.
If you are in the market for a Honda go see Olivian and the courteous staff for a deal that you can't pass up. You will be satisfied.
This place is a joke...They lie to you like a cheap watch, Overprice you on interest rate, Expect you to pay retail, I walked in with $10,000 cash and still couldn't deal with these clowns...Folks you have been warned. Stay away. A below a Zero rating would be about right for this place.
Just got off the phone with Marc Burrell the GM. He couldn't have hung up the phone faster in my face when I wasn't willing to pay the over priced Protection Pkg on a new vehicle. They rip you off on your trade in and then can't negotiate their overpriced fees. He told me that the manufacturer put on the accessories. If so, then why would I pay 4 times more over what would already be in the sticker price! Try again. He lacks customer service in my opinion. He apparently has 2 customers waiting to buy my presold ... Read More Full review text opened.Google - May 27, 2022
Just got off the phone with Marc Burrell the GM. He couldn't have hung up the phone faster in my face when I wasn't willing to pay the over priced Protection Pkg on a new vehicle. They rip you off on your trade in and then can't negotiate their overpriced fees. He told me that the manufacturer put on the accessories. If so, then why would I pay 4 times more over what would already be in the sticker price! Try again. He lacks customer service in my opinion. He apparently has 2 customers waiting to buy my presold vehicle. Definitely lost a potential customer.
My daughter corresponded with Tyler Norman via text & phone calls about the Honda Insight Touring we purchased yesterday. Fantastic! Love this car and thankful for Tyler's expertise in making our trip to Gallatin a great success! The car was ready, all we had to do was sign the paperwork & we were on our way! Excellent service by Tyler & Heather (Finance). I have never purchased a car within an hour, they made it happen!!! God Bless & thanks!
Anthony was great. No pressure slaws, upfront pricing and had us ready to go quickly! Heather in finance got us the best rate and again didn’t pressure! Best car buying experience I’ve had I only spent an hour total to buy my car! Great dealership!
Fantastic and responsive online crew. Specifically Tyler Norman
I had my car serviced here, and was quoted a higher price than I expected. When I asked if they had checked my service record at previous Honda dealerships, they said they had not and after checking realized I had already had 2 of the most expensive suggested services 15,000 miles ago. After removing these services my bill was less than half of the original quoted price. I recommend asking service to check your service history record before approving services. Collin was my service rep.
Originally misled me about the price even with a $1500 above MSRP markup. Did not disclose it was a fake price available only if they made additional money off me by financing. Cash buyers should go somewhere else. They will raise your price $1300 or so. The team there eventually did get back to me and tried to make it right by their definition of "right", but I give them credit for attempting it.
I was a lube tech 11$ an hour not good at all.
Lube Technician - Gallatin, TN
They do not care about you,low pay 100% everyone hired after me got payed more and were younger or had less experience I was promised more then when I asked I was laughed at I was made to do tech work even tho I’m a lube tech and shouldn’t or if I should then I’m supposed to get tech pay nope my time sheet would say 52 hours of work including the tech work they’d only pay me my 11$ hour lube ... Read More Full review text opened.Google - Feb 25, 2022
I was a lube tech 11$ an hour not good at all.
Lube Technician - Gallatin, TN
They do not care about you,low pay 100% everyone hired after me got payed more and were younger or had less experience I was promised more then when I asked I was laughed at I was made to do tech work even tho I’m a lube tech and shouldn’t or if I should then I’m supposed to get tech pay nope my time sheet would say 52 hours of work including the tech work they’d only pay me my 11$ hour lube tech time of 40 hours then asked about that they say I’m not a tech and shouldn’t get the money from it laughed at again.
Also all the reviews saying time and how it took forever that’s due to the dealership not hiring more people because when times are slow there’s more people doing “nothing” but when times are hard with a lot of customers they expect the few workers to stay over and finish or not to take lunch or hurry the lunch.
Pros
Free Food on certain days once a week also some of the co workers were very nice and helpful to eachother not the service writers tho
Cons
It won’t let me list the cons for some reason.one time a service writer blamed us for an incident and slammed a door through the wall causing a hole in the drywall so hostile for sure
One of the best experiences I had while buying my Honda CRV 2022. I worked with Brandon (sales) and Heather (Finance) and they were joy to work with. I'm an out of state buyer and there were some hiccups in the buying process (not because of Gallatin Honda), Brandon and Heather were always there answering my questions and helping out with all my requests. I will absolutely recommend Gallatin Honda for anyone who is looking to buy a vehicle. Thank you guys!
Big thanks to Christian in the part's department for helping me out with a new chipped key for my 2000 Odyssey. Super friendly/professional and too easy.
Do not do business with Honda gallatin. Before we traded in Honda Odyssey van on a Toyota Sequoia, we tried to get Honda dealer to honor warranty or cover their own screw up. The side fender had some issues since date of purchase. Repeatedly they gave wife the run around. We went to another Honda dealer who said it was either a factory defect or gallatin Honda screwed it up during detail of receiving the van before purchase. There were broken clips holding fender. Honda corporate refused to cover under warranty and dealer refused to accept responsibility. There was no ... Read More Full review text opened.Google - Jan 5, 2022
Do not do business with Honda gallatin. Before we traded in Honda Odyssey van on a Toyota Sequoia, we tried to get Honda dealer to honor warranty or cover their own screw up. The side fender had some issues since date of purchase. Repeatedly they gave wife the run around. We went to another Honda dealer who said it was either a factory defect or gallatin Honda screwed it up during detail of receiving the van before purchase. There were broken clips holding fender. Honda corporate refused to cover under warranty and dealer refused to accept responsibility. There was no signs of impact damage to fender. The gallatin Honda dealer has gone through four service managers since June. I said hell with it let’s trade it on a new vehicle. They put wife through ordeal for months. Terrible customer service.
Came in today and within 90 minutes was driving away with a new car. Had great experience with our salesperson Richard as well as Heather from Finance. They were eager to help us make a deal.
Passing through town I had my Honda Accord serviced here. The staff was friendly, professional and accommodating. The building was well maintained and very clean. The lounge offered snacks, coffee, water, as well as WIFI. It was welcoming and comfortable. The services preformed were completed in a timely manner. Overall, I had a wonderful experience and would absolutely return.
Waited 2.5 hours for tire rotation and oil change (made an appointment). Will use if major issue needs to be fixed or warranty work. For routine maintenance I’ll stick with a quicker local shop.
I have never had such an amazing experience at a car dealership until I went to Gallatin Honda!!! My car specialist, Brandon, was on top of everything to make sure I got exactly what I was looking for!! He is amazing and I recommend you ask for him as soon as you walk in the door or call on your phone!! I so well taken care of that I felt like family 🙂 Seriously, they are the very best you could ask for, knowledgeable, kind, and on the ball. The process was so fast I didn't even realize I was ... Read More Full review text opened.DealerRater - Oct 29, 2021
I have never had such an amazing experience at a car dealership until I went to Gallatin Honda!!! My car specialist, Brandon, was on top of everything to make sure I got exactly what I was looking for!! He is amazing and I recommend you ask for him as soon as you walk in the door or call on your phone!! I so well taken care of that I felt like family 🙂 Seriously, they are the very best you could ask for, knowledgeable, kind, and on the ball. The process was so fast I didn't even realize I was done. I'm telling you, go to Gallatin Honda if you want the best team on your side and the best quality vehicle on the road.
Service was fantastic, Super Environment,
Got me in when scheduled and completed work timely. Pleasant waiting area fully stocked with snacks.
I like the convenience of scheduling an appointment online. I appreciate the included car wash. I especially like that when the technicians find an issue, instead of coming out to the waiting area to discuss the issue in front of everyone, I receive a text informing me of certain areas that need attention and then allowing me the option to either decline or have the work completed through that text. Brilliant idea!!
Great service, friendly employees, clean facility.
This dealership is immaculate and the service is fantastic. The Service Manager, Bubba Perry, was a pleasure to work with.
I had a great experience at the Honda in Gallatin. The staff was super nice and very helpful, especially Bubba! He helped me with every question I had about anything and was very sweet!
I’m spoiled with my dealership back in California. This one is more $$, but less busy. I don’t have to wait as long dropping off my car which is nice. But the prices are kind of silly. I guess that’s Nashville! It was also hard transferring over my info from the other dealership so I recommend keeping all your paperwork so they don’t say you need something when you don’t. Overall, a fine dealership if you know about cars and exactly what you need done. They said they got a new manager recently from BMW and ... Read More Full review text opened.DealerRater - Oct 19, 2021
I’m spoiled with my dealership back in California. This one is more $$, but less busy. I don’t have to wait as long dropping off my car which is nice. But the prices are kind of silly. I guess that’s Nashville! It was also hard transferring over my info from the other dealership so I recommend keeping all your paperwork so they don’t say you need something when you don’t. Overall, a fine dealership if you know about cars and exactly what you need done. They said they got a new manager recently from BMW and raised prices so maybe that’s why it’s so $$$. I like dealerships though because the parts are under warranty and all your records are in one reputable places for the next buyer. Brand spanking new. Shuttle driver awesome. Vote Bean for sheriff next year!
Everyone did a great job. Very pleased. Love the quality products you make.
Tyler was Great! Treated me like a real person and showed that he was in it for what was best for me as I was trying to find a vehicle for work. Heather, the financial also did her part in making sure I had the best possible deal for paying on it. Thank you both so much for taking good care of me. I love my new car and highly recommend people go talk to Tyler at the Honda dealership in Gallatin when you need a new car.
Gallatin Honda is a great dealership to take your vehicle to have service work or any repair done, I would recommend taking your vehicle to Gallatin Honda and ask for Bubba he was awesome
The folks at Gallatin Honda are always friendly while being low-key and highly professional. They answer direct questions honestly and give me quality work without blowing smoke. Good people.
Bought a car here. Good experience. Bought the service plan. Bad experience. Wait in the customer lounge for 3 hours for scheduled maintenance. Receive a phone call asking me where my car is at. Freak out a little. Explain that they had already taken my car back. They find my car. They blame the check in instructions. They blame having 5 advisors working? They blame me for using the self checkin feature "that no one uses". They offer no apologies.....until I say something to the effect of come on man can't you fess up that you messed up? ... Read More Full review text opened.Google - Oct 15, 2021
Bought a car here. Good experience. Bought the service plan. Bad experience. Wait in the customer lounge for 3 hours for scheduled maintenance. Receive a phone call asking me where my car is at. Freak out a little. Explain that they had already taken my car back. They find my car. They blame the check in instructions. They blame having 5 advisors working? They blame me for using the self checkin feature "that no one uses". They offer no apologies.....until I say something to the effect of come on man can't you fess up that you messed up? Service advisor didn't care. Service manager didn't care. Maybe you will. You make money and build loyalty in service, not so much the sale. Fix it.
I have always had the best experience and customer service until last week. I don’t know what’s happened to the service department but everyone there is clueless and very unhelpful. There is a severe lack of communication. They made me feel stupid for asking the questions I had. And every time I called the had my information wrong. This whole experience has left me feeling frustrated and defeated.
I really needed my car fixed as soon as possible. They went out of their way to get it done. We left the next day to drive to Denver. The car performed like a new one! I just can’t say enough about how great this dealership is. Thanks so much guys.
I love Gallatin Honda. Their service is top-notch from the gentleman that greet me when I arrive to the gentleman that service my HR-V. I won't go anywhere else.
Had a great experience. I dropped of my car to get an oil change and the entire process was smooth!
We have a 2017 Honda Pilot. This car is now in the shop every month (approx. $700/month in system/electrical repairs. Every time we take it in, something new is wrong and then ANOTHER $700-$800 to fix it. The latest is one automatic window that won’t roll down and just the labor to diagnose the issue would be like $500. That doesn’t even include the cost to fix. When they called, they didn’t even address the fact that the alarm now won’t set or the ignition error, both of which began immediately following their last fix (3 weeks ago). ... Read More Full review text opened.Google - Oct 7, 2021
We have a 2017 Honda Pilot. This car is now in the shop every month (approx. $700/month in system/electrical repairs. Every time we take it in, something new is wrong and then ANOTHER $700-$800 to fix it. The latest is one automatic window that won’t roll down and just the labor to diagnose the issue would be like $500. That doesn’t even include the cost to fix. When they called, they didn’t even address the fact that the alarm now won’t set or the ignition error, both of which began immediately following their last fix (3 weeks ago). My recommendation I guess at this point is to 1. Don’t buy a Honda Pilot (we’ve loved ours until year 4. Or 2. Don’t use this dealership for fixes.
Great people. Auston and Bubba in service department are really nice and a great help. Highly recommend them.
My experience buying my new Ridgeline was definitely one of the very best! I have purchased many cars over the years and must say Russell and all the folks at Gallatin made this a pleasure. I highly recommend them! Great people and great store!
Great experience and service! Got my car right in and fixed it first time. Good service Advisor!
Great job from Bubba and all the guys in the service department. Fixed my antenna and my defrost no problem. Handled all my warranty paperwork for me too!!! Thanks so much!!!
Very clean and client friendly environment. Good communication and excellent customer service! Auston, thank you!
Russell was my salesman, He was helpful and we felt no pressure. He had us in and out once we made our decision. Would highly recommend ⭐⭐⭐⭐⭐
We loved the service! We remembered Mr Pearson from an earlier Honda dealership. Very kind & helpful! We will be back again.
Not satisfied with how this place does business at all. Spent a couple hours here going over numbers about trying to purchase a vehicle. Told them on multiple occasions I'd come back on Monday (the next following) to finalize the deal since they aren't open on Sunday. Received a text about 2 hours later saying they sold the vehicle to someone else. Just don't appreciate the way business is handled here.
I signed a piece paper, AND was not notified about any hold requirements whatsoever. Seeing that I never even spoke to the sales manager. Thanks for reaching ... Read More Full review text opened.Google - Oct 4, 2021
Not satisfied with how this place does business at all. Spent a couple hours here going over numbers about trying to purchase a vehicle. Told them on multiple occasions I'd come back on Monday (the next following) to finalize the deal since they aren't open on Sunday. Received a text about 2 hours later saying they sold the vehicle to someone else. Just don't appreciate the way business is handled here.
I signed a piece paper, AND was not notified about any hold requirements whatsoever. Seeing that I never even spoke to the sales manager. Thanks for reaching out, but I would not like to conduct any more business here.
I have taken my 2015 Honda Odyssey here for service 3 times now (the dealership is close to a family member that I go and visit while they are servicing the van). The dealership is very clean and well maintained. The team member I check in with always calls me to make sure I know if they have found anything when doing the all points inspection as well as to let me know when the vehicle will be ready. I will continue to bring my vehicle here for servicing.
Called and made appointment by phone for $59 oil change coupon . Requested no other service . When finished , my bill indicated I was charged reg price for oil change, wiper blades replaced and cabin filter replaced. Totaling $161.98. They refunded all charges to my bill, and only charged me for the oil change, and gave me the wiper blades installed in error. They took care of the mistake, and were kind and professional.
The Team at Honda was great! My salesman Olivian was super responsive and knowledgeable of the product!
I haven’t purchased a vehicle from this dealership and this review only relates to the recent appointment for an oil change.
When I pulled in the service check in area, no one came out to greet me. I had to go inside and wait while the guy shuffled some papers. He then checked me in and offered to include a car wash which I accepted. He said it would take less than an hour and I said I would wait. He didn’t text me like they had in the past and that was unusual. I waited an hour ... Read More Full review text opened.DealerRater - Sep 29, 2021
I haven’t purchased a vehicle from this dealership and this review only relates to the recent appointment for an oil change.
When I pulled in the service check in area, no one came out to greet me. I had to go inside and wait while the guy shuffled some papers. He then checked me in and offered to include a car wash which I accepted. He said it would take less than an hour and I said I would wait. He didn’t text me like they had in the past and that was unusual. I waited an hour and went to the service tec area and saw my car in the completed area. I have no idea how long it had been finished. Austin wasn’t around and I waited 5 or 10 minutes and Rodney said he would check me out. The oil change was a few dollars higher than quoted but under $10 more so I didn’t mention it.
It shouldn’t take an hour to change oil. I should have been advised when the service was done. I am considering going to an oil change place next time. I have had oil changes done at Honda service for all the Honda’s I have owned but the ones done at this place take way too long!
This was the best, easiest most fluid service department experience I've ever had at a dealership - Auston was the absolute best - Kind, considerate and exceptionally efficient - I'll be back!!
Service rep was very polite and friendly. They were able to get my car serviced rather quickly and I appreciate that!
While I've had excellent experience with Gallatin Honda in the past, my previous trip was rather disappointing. They told me my car died and had to be jumped 2ce while it was being serviced. I found this odd as I've never had battery issues but it's been a few years since purchasing and batteries dont last forever. They quoted me $285 for just an oil change and new battery. I declined the battery and immediately went to auto zone. Autozone tested my battery and said it looked great and no replacement was needed. I also got a second ... Read More Full review text opened.Google - Sep 28, 2021
While I've had excellent experience with Gallatin Honda in the past, my previous trip was rather disappointing. They told me my car died and had to be jumped 2ce while it was being serviced. I found this odd as I've never had battery issues but it's been a few years since purchasing and batteries dont last forever. They quoted me $285 for just an oil change and new battery. I declined the battery and immediately went to auto zone. Autozone tested my battery and said it looked great and no replacement was needed. I also got a second opinion from another car place that said the same. I dont know if the Honda serviceman were having a bad day or if they were simply trying to squeeze some extra cash out of what they believed to be an easy target. I will be looking for other options in the future when my car needs service.
I have a 1995 Del Sol that died while driving, and will not turn over when I try to start it. I was willing to pay the diagnostic fee to find out what was wrong. I was told that the main relay was out, and that it would be a $240 dollar repair (the main relay costs around 35-55 bucks, and takes 15 minutes to switch out, but okay). I was told today that the vehicle still isn't working, and that they want another 260 plus tax to do a diagnostic... again. This is beyond what I'm willing to spend. I told ... Read More Full review text opened.Google - Sep 27, 2021
I have a 1995 Del Sol that died while driving, and will not turn over when I try to start it. I was willing to pay the diagnostic fee to find out what was wrong. I was told that the main relay was out, and that it would be a $240 dollar repair (the main relay costs around 35-55 bucks, and takes 15 minutes to switch out, but okay). I was told today that the vehicle still isn't working, and that they want another 260 plus tax to do a diagnostic... again. This is beyond what I'm willing to spend. I told the technician via text that I will settle my current bill, and have the vehicle towed back home. When I called to settle my bill, I was directed to the technician's phone, who did not answer. In trying to settle my bill online, I was placed in a "live" chat with a bot that wanted to direct me to the department I had JUST called.
Yes, I understand that there will be mark up on labor and parts, that's how dealerships and mechanics make their money. I don't appreciate the feeling that I'm being milked for more money, nor do I appreciate the hoops I'm having to go through to settle my bill and get my vehicle home.
-Addendum I was able to get hold of the technician about 5 minutes after posting this review, and he is in the process of texting me a link to pay my bill.
Jared from the service department was super helpful, and helped me with getting an oil change.
Customer service was excellent! Everyone was nice and friendly. Waiting time was reasonable. Thank you!
Took my Honda in for a file pump recall and the service was great! Austin was my service person and was wonderful to work with in setting up my appointment and securing me a loner car so I could get to work. I will definitely work with the again.
Called to get my car battery replaced in a pinch and Bubba took great care of me in the service department. I definitely trust them to get my car back on the road.
The team was able to get me in at the end of the day and fix my problem quickly. They also threw in a 10% military discount. I’ll be back!
Great communication from Honda regarding my car. Jared explained everything ver well!
Always professional, friendly and helpful We use the service department for standard required maintenance and service has always been good
I love the new location,and new building! The ever so friendly and professional staff, the comfortable clean waiting room! I also love the text updates on my service!
The staff was friendly, and helpful. That facility is clean and well organized. No troubles with the work I had done on my Ridgeline.
Only know this dealer for service but have had great experiences in the service department. They excel at communication with you while your car is under the care of the technician. Their waiting area is pleasant and clean. I have had enjoyable experiences while having routine service work.
I bought 2019 Hyundai Tucson from Justin Johnston LITERALLY 2-3 wks ago and now the catalytic converter needs replacing and there’s wiring issues. On top of that, the lot will not accommodate for the fact that I will not have a vehicle for the next 3 wks. POOR customer service/support. Highly disappointed in my experience with them.
Bubba In service is Great. He was at Trickett and we came out to Gallatin because of him. We bought a new CRV from Richard because Bubba recommended him.
Had a bad battery. Honda battery, 32months old at the time. 100 month warranty written on the battery. Was told because I didn’t have a receipt of purchasing the battery myself (it was in the car when I bought it used), the battery is only covered based on the mileage of the vehicle. I was past the mileage limit, so no luck. This left a bad taste in my mouth, so I’m leaving this negative review.
Also, I later found Honda’s replacement battery warranty online, and there is no mention of mileage or requiring a receipt. (My vehicle ... Read More Full review text opened.Google - Sep 3, 2021
Had a bad battery. Honda battery, 32months old at the time. 100 month warranty written on the battery. Was told because I didn’t have a receipt of purchasing the battery myself (it was in the car when I bought it used), the battery is only covered based on the mileage of the vehicle. I was past the mileage limit, so no luck. This left a bad taste in my mouth, so I’m leaving this negative review.
Also, I later found Honda’s replacement battery warranty online, and there is no mention of mileage or requiring a receipt. (My vehicle is a 2016, so I know this was a replacement battery.)
AJ was my Service Professional. From start to finish, he was most informative. He was locked in to making sure. I was informed, even too be to the car to show me a potential liability.
Mr. Bubba, was very helpful, kind and answered my questions. Thank you. for great customer service. I appreciate your help in keeping my car well maintained.
My vehicle was in for first time service.Rodney was the service rep.who greeted me and the person I made my appointment over the phone.He reviewed what was due and then did a complete review when service completed.My car will be serviced there in the future and Rodney will be my service advisor Good results like this will bring me back
Bubba was extremely helpful and the service was in a timely manner. Thank you.
My wife and I were very pleased with the service we received from Gallatin Honda during the purchasing process of our new Honda Accord. Olivian and Justin were very helpful and kept us updated on the delivery of our car as Honda’s delivery schedules shifted with the given state of the auto market at the time of our purchase. All staff whom we worked with were professional and helpful!
